First Timers’ Guide

What to Expect at INJECTUAL

So you’re thinking about getting injectables for the first time. You’ve come to the right place. At INJECTUAL, we combine clinical-level safety with exceptional aesthetic outcomes, and we make sure the entire experience feels seamless, calm and well-supported from start to finish.

This guide explains what happens before your appointment, what to expect when you arrive, what the treatment appointment involves, and how aftercare and recovery work.

Before Your Appointment

Booking

You can book your treatment or consultation in two ways:
Online via our website: www.injectual.com
By phone: speak to our team and book directly

If you’re unsure whether to book a consultation or a treatment, we generally recommend starting with a consultation, especially if it’s your first time. You’ll have the space to discuss options, ask questions, and decide what feels right without pressure.

Deposits and consultations

Treatment appointments require a deposit to secure your slot.
Consultations are complimentary.

Forms and pre-appointment checks

Ahead of your visit, we will send you:
Medical history questionnaire: to make sure treatment is suitable and safe
Pre-appointment checklist: to help you arrive fully prepared

Safety begins before you step through the door, and these steps are part of how we keep your experience clinical, considered and personalised.

Planning around events

If this is your first time, we recommend leaving enough time before major events such as weddings, travel or photos. Mild redness, swelling or bruising can happen, even when everything goes perfectly, and it’s always better to give yourself breathing room.

If you have questions before booking, you can contact us at any time. Our trained professionals are here to reassure you and talk you through your options.

When You Arrive

When you arrive, you’ll check in with reception. If you have any final questions, we’ll happily answer them. You’ll then be invited to relax in our waiting room with a complimentary beverage.

We design the environment to feel calm and discreet, and we keep appointments unhurried so you never feel rushed into decisions.

Your Appointment

Before photos

Your “before” photo will be taken as part of your patient record and to help you track your results over time. It also helps guide future appointments so your progress stays consistent and well planned.

Consultation and treatment planning

You will receive an in-depth consultation with one of our practitioners. This includes a full discussion of what you want to achieve, what treatment options suit you, what results are realistic, and what aftercare looks like.

There is no obligation to proceed. Even if you’ve booked treatment, you can choose to keep the appointment as a consultation if you decide you want more time. Our approach is always guided by what feels right for you.

Comfort and pain management

Before treatment begins, you will be offered comfort options, depending on what you’re having done:
Complimentary numbing cream: optional
Nitrous oxide (laughing gas): optional

We use advanced pain management tools and techniques to keep your experience as comfortable as possible, especially for first-time clients.

Procedure time

Once you’re ready, the treatment itself is typically quick. You can lay back, relax, and enjoy the calm environment. Many clients choose to watch something on our in-room screens while the procedure takes place.

After Your Appointment

Once treatment is complete, we’ll take “after” photos, then we’ll talk you through what to expect in the hours and days ahead.

Aftercare advice

You will receive clear aftercare instructions in clinic, and we will also email them to you so you can refer back easily at home. You can also find them here. 

Recovery room

You’ll then be taken to our post-treatment recovery room where you can relax for as long as you like.

The recovery room includes complimentary LED light therapy. Many clients find it helps with post-treatment recovery, including any bruising, swelling or redness, and it’s also a great way to unwind before you leave.

Ongoing support

Our care doesn’t end when you walk out the door. If you have questions after your appointment, we’re available via phone, email and WhatsApp. Whether you want reassurance, guidance on aftercare, or advice on what to do next, we’re here.

A note for first-timers

First-time injectable appointments can feel like a big step, and it’s completely normal to have questions. Our role is to make sure you feel informed, supported, and confident in every decision you make.

If you’d like to book, you can do so online or by phone. If you’d like to talk through your options first, we’re happy to guide you.