Terms and Conditions

 

Injectual Terms & Conditions

1. Booking and Deposit Policy

  • A £50 deposit is required to secure all Injectual appointments. This can be paid online, over the phone, or in the clinic.

  • Consultations are free, and the deposit is fully refundable if you attend but choose not to proceed with treatment (excluding buttocks or hip dip filler consultations, which are non-refundable).

  • Deposits for buttocks or hip dip filler consultations are non-refundable under all circumstances.

  • If you proceed with treatment, the deposit will be credited towards the cost of your treatment or skincare purchase and must be used within 3 months.

  • Cancellations or reschedules require at least 48 hours’ notice. Deposits for timely cancellations will remain on your account as credit for 3 months.

  • Late cancellations (within 48 hours) or no-shows will result in the deposit being forfeited.

  • Courses, packages, or subscriptions: a missed session will be deducted from the total remaining balance.

  • Appointments are not confirmed until a deposit is received. Delayed payment may result in the appointment being offered to another patient.

  • Dermal filler pricing includes the amount up to 1ml. Any unused filler is safely disposed of and cannot be saved or carried forward.

2. Electrolysis Appointments

  • Appointments of 30–60 minutes require full payment at the time of booking.

  • Appointments of 90 minutes or longer require a 50% deposit, with the remaining balance due on the day of treatment.

  • Cancellations made within 48 hours or on the day will result in loss of payment or deduction of equivalent value from any prepaid package.

  • Electrolysis consultations require a £50 deposit, non-refundable if cancelled within 48 hours.

3. Age and Eligibility

  • Patients must be 21 years or older to receive treatment at Injectual.

  • Accurate medical information must be provided before every appointment to ensure suitability and safety.

4. Promotions and Discounts

  • Use code DRV100 for £100 off your first treatment over £300.

  • Offer is valid for first-time treatments only and excludes treatments with Dr Veerle, packages, memberships, gift cards, or other discounts.

  • Discounts cannot be combined or applied retrospectively.

5. Refund Policy

  • Injectual employs GMC, GDC, MNC, and GPC-registered practitioners, and as such does not issue refunds for treatments administered.

  • If you are unhappy with your result, a review appointment will be arranged. Where clinically appropriate, a corrective session may be offered at your practitioner’s discretion.

  • Patients who do not attend their review appointment will not be eligible for any reparation or alternative treatment.

  • Services, products, and packages are non-transferable and non-refundable.

6. Cooling-Off Period

  • A 14-day cooling-off period applies to all purchases, provided that:

    • No treatment has been redeemed, and

    • Products remain unused and unopened.

  • Refunds, where approved, will have pay-as-you-go treatment costs deducted for any sessions already completed.

7. Packages and Memberships

  • Packages expire 18 months from the date of purchase.

  • Appointments missed or rescheduled with less than 48 hours’ notice will be deducted from the package.

  • Where instalments are agreed, an Injectual agreement must be signed. Missed payments will pause access until settled.

  • Purchases made via third-party finance are ineligible for discounts.

  • Offers and promotions cannot be used in conjunction with other offers or memberships.

8. Laser Hair Removal Policy

  • Patients must be 18+ and not pregnant or breastfeeding.

  • A patch test is mandatory at least 24–48 hours prior to treatment.

  • Sun or UV exposure within 6 weeks before treatment will require a new patch test.

  • All areas within a package must be treated on the same day; sessions cannot be split.

  • Packages cannot be reduced in price if areas are removed. Additional areas may be added for an extra charge.

  • Patients must arrive clean-shaven and free of make-up, perfume, deodorant, or oils. Unshaved areas may incur a £50 shaving fee or result in treatment refusal.

  • Changes in medical history or UV exposure must be disclosed before treatment; failure to do so may result in forfeiture of the session.

  • Aftercare must be followed precisely to ensure safety and results.

9. The Icon Membership

Membership Cost & Duration

  • Introductory launch price: £150 per year (normally £250).

  • Membership is valid for 12 months from the date of purchase.

Eligibility & Activation

  • Open to all new and existing Injectual patients.

  • Membership activates immediately upon purchase via Zenoti (in-clinic or online).

Benefits

  • Members receive 20% off all aesthetic treatments (excluding laser hair removal and electrolysis) and 10% off all skincare products for 12 months.

  • An Injectual Product of choice may be redeemed at the member’s next booked treatment.

  • A complimentary birthday peel (Skinceuticals only) is included during the member’s birthday month.

    • Booking is required in advance.

  • VIP event invitations and Injectual merchandise are subject to availability and scheduling.

  • Benefits are not valid in conjunction with any other offers, packages, or memberships (including electrolysis packages).

Booking & Deposits

  • Standard Injectual deposit policies apply to all bookings under membership.

Transfer & Refund Policy

  • Memberships are non-transferable and non-refundable.

  • Benefits apply only to the named member and cannot be shared.

Renewals & Price Changes

  • Memberships do not auto-renew at the end of the 12-month term.

  • Injectual reserves the right to amend membership pricing or benefits with notice.

Compliance

  • All treatments are subject to clinical assessment and practitioner approval for suitability.

10. Complaints Policy

  • Most issues can be resolved directly with management.

  • Formal complaints must be submitted in writing to:
    The Compliance Manager, Injectual Ltd
    59 Westbourne Grove, London W2 4UA
    Email: info@injectual.co.uk

  • Written complaints are acknowledged within 2 working days and responded to within 21 working days.

11. Respect and Conduct

  • All patients and staff must be treated with respect and dignity at all times.

  • Abuse or aggression towards staff or patients will not be tolerated and may result in refusal of future care.

12. General Terms

  • Injectual reserves the right to refuse service to anyone at any time.

  • Prices and services are subject to change without notice.

  • All patient information is handled in accordance with UK GDPR and the Data Protection Act 2018.

  • These Terms are governed by the laws of the United Kingdom.

 

Terms and Conditions of Service for Injectual

Throughout this site, the terms “we”, “us”, and “our” refer to Injectual. Injectual offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including, but not limited to, browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the site following any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or you have given us consent to allow your minor dependents to use this site under your supervision.

You agree not to use our products for any unlawful or unauthorized purposes, nor violate any laws in your jurisdiction. Transmission of viruses, worms, or malicious code is strictly prohibited. Any breach of the Terms may result in immediate termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time, for any reason. You understand that your information (excluding credit card details) may be transferred unencrypted and may involve transmissions over various networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, sell, or exploit any part of the Service or access to the Service without our express written permission.

SECTION 3 – ACCURACY OF INFORMATION

We strive for accuracy, but we are not responsible if the information on this site is not current, complete, or accurate. The material on this site is provided for general information and should not be the sole basis for decision-making. Any reliance on the content is at your own risk. We reserve the right to modify the content of this site at any time.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We shall not be liable to you or any third party for price changes, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display product colors and images accurately. However, we cannot guarantee that your monitor’s display will be accurate. We reserve the right to limit the quantities of any products or services and may discontinue any product at any time.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per customer. If we make changes to or cancel an order, we may attempt to notify you by email or phone.

You agree to provide accurate, current, and complete account information for all purchases made in our store. You agree to update your information promptly, including your email and billing details, to complete your transactions.

SECTION 7 – THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools or links, but we have no control over them. Use of these tools is at your discretion and risk, and we are not liable for any third-party content, services, or transactions.

SECTION 8 – USER COMMENTS AND FEEDBACK

If you submit comments, ideas, suggestions, or other feedback, you agree that we may use them without restriction. We have no obligation to maintain comments in confidence, pay compensation, or respond to feedback.

You agree not to post unlawful, offensive, or abusive content. We may remove such content at our discretion.

SECTION 9 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 10 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be errors, inaccuracies, or omissions in product descriptions, pricing, and availability. We reserve the right to correct these and cancel orders affected by incorrect information without notice.

SECTION 11 – PROHIBITED USES

You are prohibited from using the site for any illegal purpose, to infringe upon intellectual property rights, or to harass, abuse, or harm others. We reserve the right to terminate your use of the site for any prohibited activity.

SECTION 12 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that your use of the Service will be uninterrupted or error-free. The Service and all products provided are "as is" and "as available" without warranties of any kind.

We are not liable for any damages arising from your use of the Service, including loss of data, revenue, or profit.

SECTION 13 – INDEMNIFICATION

You agree to indemnify and hold Injectual and its affiliates, directors, employees, and partners harmless from any claim arising from your breach of these Terms or your violation of any law or rights of a third party.

SECTION 14 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, it will be removed without affecting the validity of the remaining provisions.

SECTION 15 – TERMINATION

These Terms remain in effect unless terminated by either you or us. You may terminate them at any time by notifying us or ceasing to use the site. We may terminate your access if we suspect a breach of these Terms.

SECTION 16 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Injectual regarding your use of the Service. Any ambiguities shall not be interpreted against the drafting party.

SECTION 17 – GOVERNING LAW

These Terms are governed by the laws of the United Kingdom.

SECTION 18 – CHANGES TO TERMS

You can review the most current version of the Terms at any time on this page. It is your responsibility to check for updates.

SECTION 19 – CONTACT INFORMATION

For any queries regarding these Terms, you can contact us at:
info@injectual.com